Missed Calls
You're on a job when a potential customer calls. By the time you call back, they've already contacted someone else.
Incoming callMissed
Websites • Automation • AI
Turn more inquiries into customers. Automatically.
Ops&Running builds websites, automation and AI-powered customer systems that help service businesses capture leads, respond faster and book more customers.
Built for contractors and service businesses that would rather run the business than sit behind a desk.
LIVE AUTOMATION
Just nowNEW LEAD
Bathroom renovation inquiry
Website form • Sarah M.
AI RESPONSE
Lead automatically qualified
Budget and project timeline captured
BOOKING
Estimate scheduled
Thursday • 3:00 PM
COMPLETE
Business owner notified
Lead added to customer pipeline
Professional WebsitesLead AutomationAI AssistantsAI Receptionists
THE PROBLEM
How many customers slip through the cracks?
Most service businesses don't have a lead problem. They have a response and follow-up problem.
Slow Responses
Website forms, emails and social messages sit unanswered while you're busy running the business.
New inquiry4h ago
Manual Scheduling
Customers and staff go back and forth through calls and messages just to find an available appointment.
Estimate requestPending
Forgotten Follow-Ups
Quotes get sent, but promising leads aren't consistently followed up with afterward.
Quote sentNo follow-up
THE OPPORTUNITY
Ops&Running connects these disconnected steps into one customer system.
THE OPS&RUNNING SYSTEM
One system. From discovery to customer.
Ops&Running connects the steps that usually live in separate tools, inboxes and conversations so your customer journey works as one coordinated process.
Get Found
Website, local search and a clear digital presence.
Website + Local SEO→
Capture
Turn calls, forms and chats into structured opportunities.
Forms + Calls + Chat→
Respond
Reply quickly using automation, AI, email and SMS.
AI + SMS + Email→
Book
Move qualified customers into appointments or estimates.
Calendar + Estimates→
Follow Up
Keep promising leads moving without relying on memory.
CRM + Automation→
Grow
Track results, generate reviews and improve conversion.
Reviews + AnalyticsWHAT WE BUILD
Start where your business needs help.
From a better website to an automated customer experience, Ops&Running builds practical systems around the way your business operates.
Already have a website? We can improve the systems around it without starting over.
01FOUNDATION
Websites
Professional, mobile-first websites designed to turn visitors into inquiries instead of simply displaying information.
- Conversion-focused design
- Mobile optimization
- Lead capture
- Local search foundation
02AUTOMATION
Business Automation
Connect leads, appointments and follow-ups so repetitive customer communication happens automatically.
- Lead routing
- Email & SMS workflows
- Booking automation
- Customer follow-up
03INTELLIGENCE
AI Assistants
Give customers immediate answers using an AI assistant trained on information specific to your business.
- Business knowledge
- 24/7 customer answers
- Lead qualification
- Appointment assistance
04VOICE
AI Receptionist
Help answer calls, capture customer information and handle common inquiries when your team can't pick up.
- Call answering
- Lead qualification
- Appointment assistance
- Human escalation
INTERACTIVE DEMO
Don't take our word for it. Try it.
See how an AI assistant could answer customer questions, capture information and guide someone toward booking — even when nobody on your team is available.
FICTIONAL BUSINESS
This demo uses Northern Peak Heating & Cooling to show the type of experience Ops&Running can build around a real business.
NP
AINorthern Peak AssistantOnline
INDUSTRY SOLUTIONS
Built around how your business actually works.
Different businesses need different customer journeys. Ops&Running designs the workflow around the way your leads, appointments and projects actually move.
The technology may be similar. The workflow should not be.
01PROJECT-BASED
Renovation & Construction
Capture project details early, qualify the opportunity and keep the estimate process moving.
Lead→Project Details→Estimate→Quote→Follow-Up
02URGENT SERVICE
HVAC & Plumbing
Identify the problem, understand urgency and route the customer toward the right appointment.
Call→Problem→Urgency→Appointment→Technician
03RECURRING SERVICE
Landscaping
Gather property and service requirements before moving customers into estimates and recurring schedules.
Property→Service→Estimate→Schedule→Recurring
04APPOINTMENT-BASED
Cleaning Services
Capture the property size and service frequency before generating the next step toward booking.
Property→Size→Frequency→Quote→Booking
05ESTIMATE-DRIVEN
Painting & Flooring
Collect the right project information before the estimate so fewer details need to be chased down later.
Project→Measurements→Photos→Estimate→Follow-Up
FREE DIGITAL AUDIT
How well is your business working online?
Get a practical review of your website, lead capture, customer response process and automation opportunities.
WHAT YOU'LL GET
A clear view of where customer opportunities may be getting lost and what improvements could have the biggest impact first.
EXAMPLE BUSINESS
Sample AuditABC Contracting
64/ 100
DIGITAL OPPORTUNITY SCORE
Strong customer demand, but several areas could be improved to capture and convert more inquiries.
Website82%
Lead Capture58%
Online Booking28%
Follow-Up42%
AI Assistance12%
Reviews91%
TOP OPPORTUNITY
Respond faster and automate lead follow-up.
The business already attracts customer interest. The next opportunity is improving what happens after the inquiry arrives.
WebsiteMobileLead CaptureBookingReviewsFollow-UpAutomation